Here you can read about our current cancellation policy, do not hesitate to contact us if you have any questions. Contact us by phone +46 (0)647-143 00 or email info@copperhill.se.
All bookings that are partially paid with Spenn are handled by Strawberry Customer Service. For rebooking, cancellations and refunds please contact +46 771-666 700.
25% of the total amount is due within 10 days of booking. If payment is not made, your stay may be canceled.
The remaining 75% is paid at the latest:
- 60 days before arrival for booked stays December-April (arrival closer than 60 days 100% payment at time of booking).
- 16 days before arrival for booked stays May-November (arrival closer than 16 days 100% payment at time of booking).
- Credit card via "My Pages" (link can be found in the confirmation)
- Gift card (number given when booking and left at reception on arrival)
Costs 120 SEK per person/stay and must be purchased for all guests in the room at the time of booking.
- Cancellation at least 60 days before arrival → full refund (minus the cost of the cancellation insurance).
- Cancellation 59 days up to and including the day of arrival → full refund (minus the cost of the cancellation insurance) on presentation of a medical certificate.
- Cancellation at least 60 days before arrival → 25% of the value of the reservation will be charged.
- Cancellation 59 days or closer to arrival → 100% of the booking value will be charged.
- Cancellation at any time up to the day of arrival → full refund (minus the cost of the cancellation insurance).
- No medical certificate is needed.
- Cancellation at least 16 days before arrival → full refund.
- Cancellation 15 days or closer to arrival → 100% of the booking value will be charged.
All cancellations should be made via:
E-mail: reservations@copperhill.se
Phone: +46 (0)647-143 00
In the event of events beyond the hotel's control (e.g. strike, lockout, fire, epidemic/pandemic, explosion, war or other similar situations), Copperhill Mountain Lodge has the right to cancel the contract without any obligation to pay compensation or refund.
- Free cancellation/change of spa treatment or spa package can be made up to 24 hours before treatment time/arrival.
- Cancellation later than 24 hours before → 100% will be charged.
- The hotel is completely non-smoking (in rooms, public areas and outside entrances).
- Guests who cause damage to property or equipment will be liable for compensation.
- Guests who do not comply with the rules of order may be expelled from the hotel.
- The hotel may refuse or cancel credit during the stay.
If taxes or fees are changed or introduced by the state/municipality, the hotel can adjust the prices.
If the CPI (consumer price index) increases by more than 3% between the date of booking and the date of arrival, the price may be increased by the amount exceeding 3%.
Copperhill Mountain Lodge is a cashless facility.